Refund policy

Return & Refund Policy

Thank you for choosing Fsqhcm. We want you to be completely satisfied with your new purchases. If your order isn't quite right, we offer a transparent return process to ensure your peace of mind.

1. 30-Day Return Window

We provide a 30-day return policy, which means you have 30 days after receiving your item to request a return. Please note that Fsqhcm is unable to process any return or refund requests once this 30-day window has closed.

2. Conditions for a Successful Return

To ensure your return is accepted, items must meet our quality standards:

Items must be in their original, unworn, and unwashed condition.
All original brand tags and packaging must remain intact.
For hygiene reasons, items must be free from makeup stains, pet hair, or distinct odors (such as perfume or smoke).
A valid proof of purchase (order confirmation email) is required.

3. Starting Your Return

To initiate a return, please contact our customer care team at info@Fsqhcm.com

Once your request is reviewed and authorized, we will send you detailed instructions on how to return the item.

Important: Please do not send items back to us without receiving prior authorization, as unauthorized packages will not be accepted.

4. Shipping Fees & Responsibility

At Fsqhcm, we believe in clear communication regarding costs:

Manufacturer Defects or Shipping Errors: If you receive a damaged, defective, or incorrect item, we will provide a prepaid return label. In these cases, return shipping is 100% free.
Personal Preference/Change of Mind: If the item doesn't fit your style, you ordered the wrong size, or simply changed your mind, the buyer is responsible for the actual return shipping costs.
No Restocking Fees: We do not charge any restocking or processing fees for returned items.

5. Damage Inspection

Please inspect your order as soon as it arrives. If there are any issues with the quality or the items received, contact us immediately at info@Fsqhcm.com so our administrative team can resolve the situation for you.

6. Refund Processing Time

After we receive and inspect your returned merchandise, we will notify you of the approval or rejection of your refund.

Payment Credit: Approved refunds will be issued to your original payment method within 5 to 7 business days.
Processing: Depending on your financial institution, it may take additional time for the credit to appear on your bank statement.